Inexcusable!

Business

4 minute read

June 5, 2012

There are a lot of ways to screw up in the business of real estate, and an infinite amount of ways to be lazy and cut corners.

But the photo I’m about to show clearly demonstrates that every day, there is a new low…

I tried searching my own blog for the term “I thought I’ve seen it all,” but it brought up about two-hundred results, and that can’t be right.  Or can it?

I love writing about poor work ethic in the business of real estate, not to make myself look better by comparison, but rather in a desperate (hopeless?) attempt to get other Realtors to work harder.  I only wish I could publish the name and brokerage of the agent who is responsible for the following discussion…

Some preamble, if you don’t mind…

When searching for a property on MLS, there are two search criteria that are most frequently used, above all others:
1) Location
2) Street Name

The latter is more prevalent in the case of condos, since residential neighbourhoods are more defined, and also since condominiums are well-known by their addresses.

A nice little hidden gem is 11 St. Joseph Street, which is only steps from the thriving retail strip on Yonge Street, but more importantly for much of the demographic that inhabits the building, it’s also steps to U of T, hospitals, and government buildings.

It’s a great building; I’ve put several clients in here, and the feedback has been quite positive!

So imagine, for a moment, that you’re the proud owner of a condo at 11 St. Joseph Street, and you decide, for whatever reason, to sell the unit.  Maybe you’re moving out, or maybe you’re selling your investment property, but either way, you’ve hired a Realtor to sell your condo, and it’s going to be listed for sale!

You sign all the papers, agree to pay a commission, and hopefully, you get a run-down of the services that agent provides, as well as the knowledge, expertise, and experience that the agent possesses.

So what then, ladies and gentlemen, do you do when your Realtor does the following:

Wow!

11 S Tjoseph St

I think I’ve been there before!

Yes, as I recall, I had just drank four litres of windshield washer fluid and eaten several cigarette butts that I found in the gutter, and then a train went thought a tunnel, a giant bold of lighting struck, and POW!  I was at 11 S Tjospeh St.

Pathetic.

Absolutely, pathetic.

Whoever is responsible for this ‘typo’ is a joke, plain and simple.

(I should also mention that the “PC” for price-change is there because the administrator also messed up the price and had to change it right away).

Before I go on – the reason why I put those black boxes over the unit number and the asking price is because if I were to name the property, and then go on to disparage it, and the agent, I would be reprimanded.  Yes, folks, I would get in trouble for pointing out that the moron who listed this unit with the street address spelled incorrectly is, indeed, a moron.  Sure, FML Listings and The Mash can say whatever they want, but that’s because they’re not licensed Realtors.  You see, we are prohibited from saying, “325 Smith Street is an awful house and it’s over-priced.”  If we said that, we’d be fined through RECO.

So, I’ll use those black boxes, nobody will know what the property is and which agent has the property listed, and I’ll proceed to tear it apart…

What can we make of this ‘typo’?

Well personally, I think that the agent who listed this unit for sale is lazy, incompetent, and shouldn’t be in the business.

Now before you say, “Wait a minute, he didn’t input the listing – his administrator did that,” let me explain what I do when I list a property for sale.

First, I double and triple-check the MLS Data Sheet that is filled out and handed to my administrator.

Second, as soon as the property is up on MLS, I print a copy of the listing, and go over it for mistakes.  Mistakes do happen (rarely at my office as my administrator has been here for 20 years and is the best of the best), but if there’s something small that I want to change, I’ll do so – five minutes after the listing hits MLS.

So yes – the listing for 11 S Tjoseph St was likely uploaded by the listing agent’s administrator, BUT, he left it like that for days on end.  He obviously didn’t check the listing when it first hit MLS, and certainly hasn’t viewed it since!  That means he hasn’t sent it to any prospects (let alone his own seller to say, “Hey, have a look!”), made any changes to the listing (different photos, ensure virtual tour is working, update open house times), or really checked on his active business at all.

So let me ask the obvious questions:
1) What the hell are people paying this guy for?
2) How does this guy actually get any business?

Some of the onus has to be on the seller as well.

When I meet a buyer or seller for the first time, I like to tell them about my company.  I like to tout our company history, our experience, and our active positions throughout organized real estate.

You’ve heard this spiel from me before, but Tom & Ann Bosley have both served as President of CREA and TREB, and Richard Silver and Maureen O’Neill just finished terms as the president of TREB as well.  We are a solid company, built on name-sake, and our agents are all experienced, and they all sell.

So when you go and hire an agent from a two-man-shop on Highway 7 in Markham, what the heck do you expect?

You get 11 S Tjoseph St, and you get very few showings on your property because more people are seaching for “Poop Avenue” than are searching for S Tjoseph St!

No, I can’t name the agent who is responsible, and no, I can’t name the brokerage.  But I would have bet any money that it was an agent from Markham, from a company that may as well be named “ABC Real Estate,” and I was right.

I also would have bet that there were no photos on MLS, errors in the write-up, room measurements in feet insetead of metres (wow, is that living room really 8,000 square feet?), but I digress…

I wonder if it’s the same agent who gave us this gem:

What’s worse: Condo Apartment Boulevard?  Or S Tjoseph St?

The former was inputted by a moron, the latter by somebody who was incompetent.

I guess it doesn’t really matter, does it?

Well folks, there are a lot of different brokerages employing a lot of different agents, all working according to different business models.  But when you go and hire some 905-er because you save a couple-thousand dollars, just know exactly what you are getting…

Written By David Fleming

David Fleming is the author of Toronto Realty Blog, founded in 2007. He combined his passion for writing and real estate to create a space for honest information and two-way communication in a complex and dynamic market. David is a licensed Broker and the Broker of Record for Bosley – Toronto Realty Group

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9 Comments

  1. Dave

    at 7:59 am

    Its pretty obvious that the agent did this on purpose or English is their 2nd language
    Another ploy like $1 listings

    1. Ralph Cramdown

      at 12:32 pm

      It did occur to me that maybe the agent screwed up the address on purpose, hoping to double-end the deal. But I think the maxim “never ascribe to malice what can be explained by stupidity” applies.

  2. Randall

    at 10:00 am

    I saw one that takes the cake…If you want to see spelling errors then take a look at E2383027. 8 spelling errors in the general description alone. Too bad they couldn’t spell Leslieville properly. Enjoy!

  3. Ralph Cramdown

    at 10:34 am

    If there’s one thing that stops more sellers from selling privately, it’s lack of exposure on MLS. And if there’s one thing that perpetuates the public’s opinion that agents are overpaid, it’s awful MLS listings like these. Rife with misspellings, mistruths, untruths, incomplete information, poor or missing photos — and that’s all BEFORE the great MLS computer in the sky mis-plots it on the map, turns a “1+1” condo into a 2 bedroom, sorts the parking spots in with the condos and messes up the search criteria. Any time an agent thinks to himself “I’ll price the property at x because that’s just under the cutoff on the MLS price search” he’s working with an epic fail of a system. But remember, Boards couldn’t POSSIBLY open the system to the public because only agents can “protect the integrity of the data in the MLS.”

    Since agents and brokerages have shown that, in aggregate, they don’t care how their listings make the industry look, they really ought to have a staff at TREB enforcing minimum standards before a listing hits the system. Once that’s in place, they could have a go at CREA to fix the national system, or just create a public one of their own. But no, priority one is a big campaign to repeal the LTT!

  4. The BeesKnees

    at 4:30 pm

    It goes the other way too….just found out I lost a 905 listing to a 416 incompetent who has misspelled the vendor’s name, typos in the listing, poor photos, no staging in this vacant home to elevate it over its competition…sigh! On a brighter note, discovered your blog after reading the article in REM and I’m very much enjoying it!

  5. Michael

    at 4:49 pm

    Don’t you hate it when you go on a rant about checking your work and then there is this little unassuming gem in your text;
    “a giant bold of lighting ”
    Perhaps you might have meant a BOLT of LIGHTNING.
    As opposed to bold lighting which is something my decorator would want.
    Yes, mistakes happen to the best of us.

    Love your blig !

    1. IfGoldShaltRust

      at 2:58 am

      I would agree. I’ll see your bet, raise you and say he meant “Bolt of Lightning”, much like he probably meant “Instead” instead of “insetead”.

      Ya like apples?

  6. Scott

    at 8:15 pm

    Speaking of apples (and oranges): The next time you two decide to try to compare a couple typos in a free, daily real estate blog with a blatant misspelling of the address for a $500,000 listing, may I respectfully recommend that you keep your smug, irrelevant observations to yourselves.

  7. Groperty

    at 10:49 am

    Pathetic… we somehow have to weed out the useless realtors. Yes, we are all human and we make mistakes – but making an address typo as well as a pricing mistake is not acceptable, especially when it is what you do on a daily basis!

Pick5 is a weekly series comparing and analyzing five residential properties based on price, style, location, and neighbourhood.

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